Refund and Returns Policy

Return Policy

  • Once an order is placed, it cannot be refunded or changed.
  • We retain all rights to cancel your order.
  • Order once placed cannot be cancelled or changed.

Missing item(s)

If items in the order are missing, the company will either ship the missing item or issue a refund based on the value of the product and shipping.

Damaged or Defective Items

  • If an item is damaged upon arrival, customers have 2 days to notify Dolphies Group Canada
  • Send us email with pictures of damage if possible. Our emailĀ
  • The customer holds onto the item until carrier finishes inspection on claim filed by Dolphies Group Canada. If it’s determined that carrier is not at fault, then decision for replacement or refund will be made by Dolphies Group Canada according to Return Policy.

Order Cancelleation

  • Doplhies Group Canada has right to cancel orders due to unavoidable circumstances and decides refunds accordingly but is not held responsible for any deadlines missed due to cancellation during those circumstances.